Question: How can I track my order?
Answer: To track your order visit our order tracking page here https://mychefknife.com/pages/how-to-track-your-order
Question: How long does do items take to arrive?
Answer: Since we ship worldwide it is hard to say exactly how long it will take as it depends on your country. Generally it arrives between 7-14 business days depending on your particular country's customs. This can be extended up to 30 business days for some countries.
Question: What does it mean to Preorder a Product?
Answer: This means the product will not ship until the Preorder period is over. Generally this means there will be 10 business days added to your delivery time depending when in the Preorder period you order. By purchasing an item on Preorder you are agreeing to this extended wait period.
Question: Will I receive tracking information?
Answer: For a majority of countries you will have full tracking information regarding your package sent to your email when your item ships! A few countries such as Greece will not have access to tracking as is the nature of ePacket shipping.
Question: Do you ship to X country?
Answer: Yes! We ship worldwide.
Question: Will I receive updates on my order?
Answer: Yes you will! You will be able to come back to your order page at any time to see the status of your order. You will also receive an email when your order(s) ship.
Question: How do I contact My Chef Knife if I have another question or comment?
Answer: You can contact us directly on our Facebook Page via messenger using the Message Us Button on our Facebook Page which can be found here: https://www.facebook.com/MyChefKnife/
Question: I haven't received any updates on my order! What can I do?
Answer: Most likely your order has already shipped, but you entered the wrong email during checkout. All orders automatically send out emails regarding shipping and order status, so check your spam/junk folder! If you still don't see anything please contact our support and they will be happy to pull up your order! Contact our support here: https://www.facebook.com/MyChefKnife/
Question: Can I wash my knives in the dishwasher?
Answer: Knives should not be washed in the dishwasher. All knives are required to be hand washed only.
Question: Can I cut bones or other hard materials with my new knife?
Answer: No the knives are not designed for cutting bones or frozen foods. Only use your knife for cutting soft foods such as vegetables and thawed meats. Attempting to cut bones or foods with bones in them is dangerous and improper usage for our knives. Please see our Terms of Service page Section 5B here for more information: https://mychefknife.com/pages/terms-of-service